Terms

1. About BosLife
 

BosLife provides premium dairy milk formulas and nutritional products for different life stages, including infant formula, follow-on formula, growing-up milk products and other nutritional products.

Our products are manufactured and supplied in accordance with applicable Australian requirements and standards.

Information about individual products, including ingredients, nutritional information, recommended age ranges, allergens, preparation instructions and product availability, is provided on the relevant product page and packaging.
 

2. Use of This Website
 

You may use this website for lawful purposes only.

You must not:

• use the website for any unlawful or fraudulent purpose;

• interfere with or attempt to compromise the security or operation of the website;

• copy, reproduce, modify or distribute website content without our written permission;

• use automated systems to access or collect website content without permission;

• introduce viruses, malicious code or other harmful material; or

• use the website in a manner that may damage our reputation or interfere with another person's use of the website.

We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms & Conditions have been breached.
 

3. Product Information
 

We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredients, pricing and other information displayed on the website are accurate and current.

However, product packaging and labelling may change from time to time. The information printed on the product packaging supplied to you should always be checked before use.

Images displayed on the website are for illustrative purposes and actual product packaging may differ.

We reserve the right to correct errors, omissions or inaccuracies and to update product information at any time.
 

4. Infant Formula and Nutritional Products
 

Infant formula and children's nutritional products should be used in accordance with the instructions provided on the product packaging.

Before using an infant formula or other nutritional product, customers should carefully review the product label, ingredients, allergen information, preparation instructions and recommended age range.

If you have concerns regarding your child's nutritional requirements, allergies, feeding or health, you should seek advice from an appropriately qualified healthcare professional.

BosLife products are not intended to diagnose, treat or cure any medical condition unless expressly stated and permitted by applicable law.

Breastfeeding is recommended where possible. If you are considering changing your baby's feeding method or introducing infant formula, seek advice from your healthcare professional or maternal and child health service where appropriate.
 

5. Allergens
 

Customers are responsible for reviewing the ingredient and allergen information applicable to each product before purchase and use.

Some BosLife products contain or may contain ingredients including milk, fish and soy.

Allergen information may vary between products and formulations. Always check the current product packaging before consumption.
 

6. Orders
 

When you place an order through the website, you are making an offer to purchase the selected products.

An order is not considered accepted until BosLife confirms the order or dispatches the products, whichever occurs first.

We reserve the right to decline or cancel an order where:

• a product is unavailable;

• there is an error in the product description or price;

• we reasonably suspect fraudulent or unauthorised activity;

• there is an error in the order;

• payment cannot be successfully processed; or

• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled products.
 

7. Pricing
 

All prices displayed on the website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice.

We make reasonable efforts to ensure pricing information is accurate. If a pricing error occurs, we may contact you before processing the order and provide you with the option to proceed at the corrected price or cancel the order.
 

8. Promotions and Discounts
 

From time to time, BosLife may offer promotions, discounts or special offers.

Unless otherwise stated:

• promotions cannot be combined with other offers;

• promotional offers are subject to availability;

• promotional discounts cannot be exchanged for cash;

• promotions may have specific eligibility requirements; and

• BosLife reserves the right to withdraw or amend a promotion where permitted by law.

Where a bulk purchasing discount is advertised, the applicable discount will be calculated according to the conditions displayed at the time of purchase.
 

9. Payment
 

Payment must be made using the payment methods made available through the website.

You confirm that you are authorised to use the payment method provided.

BosLife does not knowingly retain complete payment-card details where payment processing is handled by an external payment provider.

Orders may be subject to verification before dispatch.
 

10. Shipping and Delivery
 

BosLife offers shipping within Australia and may make selected products available for international export.

Shipping costs, estimated delivery timeframes and available delivery locations may vary depending on the destination, order size and shipping provider.

Any delivery timeframe provided by BosLife is an estimate only. We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, industrial action, customs processes or other unforeseen events.

Customers are responsible for providing accurate delivery information.

If incorrect or incomplete delivery information is provided and the order cannot be delivered, additional delivery charges may apply.

For international orders, the customer is responsible for complying with applicable import requirements, duties, taxes, customs requirements and restrictions in the destination country unless otherwise stated.
 

11. Product Availability
 

Some products may be temporarily unavailable or out of stock.

Product availability displayed on the website may change without notice.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and provide an appropriate refund or alternative option.
 

12. Returns, Refunds and Consumer Guarantees
 

We want customers to be satisfied with their purchases.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not comply with a consumer guarantee, please contact us as soon as reasonably practicable.

We may request reasonable information or evidence regarding the issue, including photographs, order details or other relevant information.

Where required by law, we will provide an appropriate remedy, which may include a refund, replacement or repair.

Due to food safety and hygiene considerations, opened food products generally cannot be returned simply because you have changed your mind, except where required by law.
 

13. Damaged or Incorrect Products
 

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible.

Please provide:

• your order number;

• a description of the issue; and

• photographs of the product or packaging where appropriate.

We will assess the issue and work with you to provide an appropriate resolution.

14. Storage and Product Use
 

Customers are responsible for storing and using products in accordance with the instructions provided on the packaging.

Once a product has been delivered, BosLife is not responsible for deterioration resulting from incorrect storage, exposure to excessive heat or moisture, contamination, incorrect preparation or use outside the instructions provided.

Always follow the preparation, storage and use instructions provided with the product.

15. Website Content
 

All content on this website, including text, photographs, graphics, logos, product information, branding, designs, videos, illustrations and other materials, is owned by or licensed to BosLife unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You must not reproduce, publish, distribute, modify, commercially exploit or otherwise use our content without our prior written consent.
 

16. Intellectual Property

The BosLife name, brand, logos, product names, trademarks, designs and associated intellectual property are protected by applicable intellectual property laws.

Nothing in these Terms & Conditions grants you ownership or any other rights in our intellectual property except for the limited right to use the website in accordance with these Terms & Conditions.

17. Third-Party Websites and Services

The website may contain links to third-party websites, services or platforms.

These links are provided for convenience only.

BosLife does not control and is not responsible for the content, availability, security, privacy practices or terms of third-party websites.

Your use of third-party websites is subject to the applicable third party's terms and conditions.

18. Website Availability and Accuracy

We aim to keep the website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, upgrades, security or other operational reasons.

To the extent permitted by law, we are not responsible for losses arising from temporary website unavailability or technical issues outside our reasonable control.

19. Privacy

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Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, subscribe to communications or purchase our products.

20. Email Communications and Marketing

If you subscribe to our newsletter or marketing communications, you agree that BosLife may send you information regarding products, promotions, news and other relevant updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.

21. Limitation of Liability

To the maximum extent permitted by law, BosLife excludes liability for loss or damage arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

Where liability cannot be excluded and the law permits us to limit our liability, our liability will be limited to the extent permitted by law.

22. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

This may include natural disasters, extreme weather, fire, flood, epidemic or pandemic, government action, industrial disputes, transport disruption, supply shortages, technical failures or other unforeseen circumstances.

23. Changes to These Terms
 

BosLife may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised "Last updated" date.

Your continued use of the website after updated Terms & Conditions are published constitutes acceptance of the updated terms.

24. Governing Law
 

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms & Conditions or your use of the website will be subject to the applicable courts and laws of Victoria, Australia, subject to any rights you may have under applicable consumer protection legislation.
 

25. Contact Us

If you have any questions about these Terms & Conditions, an order or a product, please contact us:

BosLife Pty Ltd

Level 1, 346–348 Highett Road
Highett VIC 3190
Australia
 

Phone: (03) 9555 6046
Mobile: +61 417 052 574
Email: info@australasiapacificdairy.com.au

Website: boslife.com.au
 

© 2026 BosLife Pty Ltd. All rights reserved.